At 1803 Desserts, we take pride in preparing fresh, handcrafted desserts specifically for each order. To maintain the quality and freshness of our products, please review the following policies before placing your order.
1. ADVANCE ORDER REQUIREMENT
All full-size cakes, mini desserts, cookies, catering packages, and other made-to-order products require a minimum of 48 hours’ advance notice.
Our desserts are freshly prepared for scheduled orders rather than held in inventory for immediate fulfillment.
Orders are subject to availability and confirmation.
2. RETURNS AND REFUNDS
Due to the perishable nature of our products and the fact that they are freshly prepared to order, we do not accept returns or provide refunds for changes of mind, personal preferences, or unwanted products once an order has been fulfilled.
This policy does not limit any rights or remedies available under applicable law.
3. ORDER CANCELLATIONS
Because ingredients, production schedules, and preparation are coordinated specifically for each order, cancellation requests are reviewed individually.
A cancellation request does not automatically guarantee a refund. Any applicable refund will depend on the order’s preparation status, the circumstances of the cancellation, and applicable law.
Please contact us as soon as possible if you need to request a cancellation or change.
4. ORDER ISSUES AND QUALITY CONCERNS
We are committed to delivering products that meet our quality standards.
If you receive an incorrect, damaged, or otherwise unsatisfactory product, please contact us on the day of pickup or delivery, preferably immediately upon receiving your order.
All quality concerns should be reported within 24 hours of receiving the product.
When contacting us, please provide your order information, a description of the issue, and photographs when available.
We will review each concern and determine an appropriate resolution, which may include a replacement, store credit, or refund when warranted.
Requests submitted after 24 hours may not qualify for a discretionary replacement, credit, or refund, except where required by applicable law.
5. PRODUCT HANDLING AND STORAGE
Our desserts are freshly made and may contain dairy, eggs, and other perishable ingredients.
Customers are responsible for following the storage and handling instructions provided with their orders, including refrigeration when required.
1803 Desserts cannot guarantee product quality when desserts are improperly stored, transported, or handled after pickup or delivery.
6. THIRD-PARTY ORDERS
Orders placed through third-party platforms, including Menufy, Uber Eats, or DoorDash, may also be subject to the applicable platform’s cancellation, refund, and customer support procedures.
Customers may contact the ordering platform or 1803 Desserts for assistance, depending on the nature of the concern.
7. CONTACT INFORMATION
For questions, order concerns, or cancellation requests, please contact:
1803 Desserts LLC
Email: 1803desserts@gmail.com
Phone: (407) 955-0537
Website: www.1803desserts.com
Address: 1803 E Winter Park Rd, Orlando, FL 32803, USA
We appreciate your understanding and thank you for choosing 1803 Desserts.